GENERAL TERMS AND CONDITIONS AS AMENDED ON 01.07.2023
- LEGALITY OF SERVICE USE
- TRUE IDENTITY AND SINGLE ACCOUNT
- GAMBLING BAN
- USE OF SERVICES
- INTELLECTUAL PROPERTY
- PROVIDER OF ELECTRONIC SERVICES
- WITHDRAWAL OF FUNDS
- ACCOUNT INACTIVITY AND MAINTENANCE COMMISSIONS
- THIRD-PARTY CONTENT
- NON-DISCLOSURE OF USERNAME AND PASSWORD
- FRAUDULENT ACTIVITIES, PROHIBITED TRANSACTIONS AND FAILED LOGINS
- SECURITY CHECK
- ACCOUNT CANCELLATION AND CLOSURE
- LIMITATIONS AND EXCLUSIONS
- DATA PROTECTION
- COMPETENT JURISDICTION AND APPLICABLE LEGISLATION
- THIRD-PARTY RIGHTS
- ENTIRE AGREEMENT, AMENDMENT AND CORRECTIONS
- SPORTS BETTING SERVICES
- GAMBLING SERVICES
- MEMBERSHIP OF OUR VIP PROGRAMME
IMPORTANT: READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE ACCEPTING THEM, THEN PRINT THEM AND KEEP THEM WITH ALL THE EMAIL CONFIRMATIONS, TRANSACTION INFORMATION TEXT MESSAGES, RULES OF PLAY AND PAYMENT METHODS RELEVANT TO THE USE OF THE PLATFORM AND SERVICES (AS DEFINED BELOW).
By clicking "Send" or "Accept", and/or using the services, you (as defined below), agree to be governed by these Terms and Conditions in their entirety and without reservations. Once you click "Send" or "Accept" and/or use the services, a legally binding contract will be established in accordance with these Terms and Conditions between, (a) you, the end user ("user" or "you"), and (b) Entain México, S.A. de C.V. (the “company”, “we ” or ”our"), a company authorised by the Ministry of the Interior to take bets over the Internet, with permit number DGJS/1035/2023.
The aim of this contract is to lay down our legal relationship with you in connection with the provision of services.
We reserve the right to amend these Terms and Conditions. Notwithstanding, we will make our best efforts to ensure you are notified of any significant change. We hereby inform you that you are responsible for checking these Terms and Conditions regularly to ensure your continued acceptance thereof. Should you not accept our Terms and Conditions, you must abstain immediately from accessing our platform (as defined below) and using our services.
To be able to use our services, you must comply with the legal obligations concerning your identity and allow us to verify this via the appropriate technical means. You may only register on the platform, create a gambling account and use our services once you have provided true, complete information and have accepted these Terms and Conditions.
We provide services at www.bwin.mx (the "Platform"), and on any other online and mobile platform provided by us that allows access to our betting and gambling services through your account, including (but not limited to), sports services and gambling services (jointly the “services”).
These Terms and Conditions, together with the Privacy Notice, the Rules for sports betting services, the Conditions of use of the live video, the News and promotions section, the "How to play/basic concepts" section and the "Game Play Rules" section, the frequently asked questions (FAQ), all additional gambling rules, the cancellation and disconnection Policy, the general promotional Terms, the Terms for inter-account transfers, rates and commissions, the third-party content Policy, and other additional terms and rules published on the Platform or otherwise notified that are connected with an event, game, software, promotion or specific tournament constitute a legally binding agreement between you and us ("agreements"). Read all of these documents carefully as each one of them forms part of the legally binding agreement established between you and us.
IF THESE AGREEMENTS ARE TRANSLATED INTO ANOTHER LANGUAGE, THE SPANISH VERSION WILL PREVAIL IN THE CASE OF DISCREPANCIES BETWEEN THE TRANSLATED VERSION AND THE SPANISH VERSION.
Bear in mind that these Terms and Conditions will take priority in the event of any conflict between them and the gambling rules or other documents to which these Terms and Conditions refer.
SPORTS BETTING SERVICES
The sports betting services shall be the services we offer through the Platform (the "sports services").
If you use or intend to use the sports services, you must do so in accordance with Section 28 of these Terms and Conditions which applies specifically to said services.
The gambling services shall be the services we offer through the Platform with the exception of the sports services (the "gambling services").
If you use or intend to use the gambling services, you must do so in accordance with Section 29 of these Terms and Conditions, which apply specifically to said services.
The Company may suspend, amend, delete or add services at its discretion with immediate effect.
By using our services or acknowledging that you have read these agreements when you register, or by clicking the "Send" or "Accept" button when you install the programmes connected with the services provided through the Platform or when you register to create your account, you undertake to comply with these agreements and acknowledge that any breach by you may result in the deactivation or closure of your account (as described in Section 3), confiscation of funds and/or legal action against you, as appropriate and specified herein. You acknowledge that, if you accept these Terms and Conditions, we will immediately provide the benefits granted by the services. Consequently, if you accept these Terms and Conditions by registering for our services, you may not cancel your registration, but you may terminate these Terms and Conditions and close your account in accordance with Section 18.
You may only use the services if you are at least 18 years old and have the necessary legal capacity to be bound by the terms of the agreements. We may ask you for proof of age and suspend your account until we are satisfied with said proof. You understand and agree that we cannot provide legal advice or guarantees, and that it is your responsibility to ensure your familiarity with—and to comply with—the governing law at all times and that you are legally entitled to use the services. With respect to the above, illustratively but not exhaustively, access to our services may be restricted in some territories. The services shall be used of your free will, and at your own discretion and risk, in accordance with the applicable laws of the United States of Mexico (“Mexico”). By using them, you acknowledge that you have not encountered offensive, reprehensible, dishonest or improper content.
To use the services, you must first register to create an account on our website. You may access any of our services from your account (as described below). Your gambling account will be linked to your registered username, and the financial transactions connected with the gambling activities and the services offered by the Company shall be reflected therein.
To create an account on our website, select a unique username and/or register your email address and a password, and enter the information we request on the registration form, including (but not limited to) your name and surname, your address, email address, gender, date of birth, identity document, nationality and telephone number ("account"). You must ensure that the information provided on registration or from that time, is accurate and up-to-date. You may change the data specified in the records at any time by amending your account preferences, provided this information is true and complete. Consult our Privacy Notice to obtain more information. Only one account per person may be opened.
The currency of the gambling account will be pesos (legal currency in Mexico).
There are no set-up fees for opening or managing your account. We are not a financial institution and the funds are not insured by any government agency. Both the deposits to and the withdrawals from your account must be made in pesos and no interest will accrue on them. Please ensure any deposits into your account are made from a payment source of which you are the account holder. If you make a deposit or a withdrawal from your account in a currency other than pesos, said deposit or withdrawal will be made in pesos in accordance with the exchange rate at the time of said deposit or withdrawal, and a small conversion charge may be applied.
Customer funds shall be held in accounts separate from the Company and Group accounts.
To gamble with real money or place a bet, you must deposit "real money" into your account using any of the payment methods we have specified. Said funds will be deposited into your account once we and/or our agents have confirmed their receipt. Minimum and maximum limits may be applied to the transactions on your account depending on your track record with us, the deposit method and other factors determined by the Company. To obtain more information on the current deposit and payment methods, and any surcharges, see Cash
You may request the entire balance of your account at any time, provided all the payments/charges have been received. We may pay some or all of your balance through the same payment method where the applicable financial provisions so allow, or via another available payment method, and in the same currency in which the deposit was made.When a credit or debit card, or an electronic currency is used to make a deposit into your account, the Company may deny any request to have your account reimbursed where this has been made within fourteen (14) days from said deposit.
You must download and install the relevant programme for the Platform in question to use some services.
Your user account is personal, non-transferable, for your sole use, for recreational purposes and you expressly declare that you will not transfer it to any third party and will not make use of automated systems, robots, bots or any other type of similar IT programme.
The name used on your account must match your true legal identity, and the name with which you registered your account must match the name on the credit card or another payment account that you use to make deposits or receive money into your account.
To verify your identity,the Company may request sufficient proof at any time (including but not limited to, a copy of any valid official identity document and/or the cards with which the payments were made) and proof of address). Failure to send these documents may result in your account being suspended or cancelled.
The gambling account will be activated once the data verification process has completed.
However, If the data have not been verified after one month from the registration request, the request will be cancelled.
Users whose identity has not been validated by any identity verification service, may not gamble or make deposits or withdrawals.
Users who have been correctly identified through document verification may make deposits and gamble, as well as make withdrawals, of any amount or nature. Therefore, only users who have been correctly identified through document verification may make deposits, gamble and make withdrawals.
For the purposes of document verification, the following documentary evidence will be considered:
- For natural persons with Mexican nationality:
- Current voting document, issued by the National Electoral Institute;
- Current passport;
- Current professional photographic ID document; and
- Document issued by the National Migration Institute.
You may not have more than one (1) account connected with your use of the Platform. If you have more than one (1) account with different names, you must get in touch with us immediately to take the necessary steps so that you have only one (1) active account. Furthermore, you may only access the Platform and use the services through your own account and may never do so through the account of another person. If any user attempts to open more than one account, whether in their name or in the name of a third party, or if you attempt to use the services through the account of another person, we may close your accounts immediately, retain any winnings and bonuses in said accounts and prevent the use of our services in the future. If you have several open accounts, we will close them. If we have sufficient grounds to believe you have opened several accounts with intent to defraud the Company or commit an illegal act or crime, we will cancel any transaction connected with said attempted fraud. This being the case, the Company will notify the corresponding authorities. If you have lost your username or password, get in touch with us to reset it.
The following persons shall be banned from taking part in our sports services and gambling services (hereinafter, "unauthorised person"):
- Minors and those unable to do so by law or judicial decision, in accordance with civil law;
- Persons who are or have been caught cheating;
- Persons who have voluntarily requested to be banned from accessing the game or have been banned from so doing by a final judicial decision;
- Shareholders, owners, stakeholders or significant licensees of the game operator, its management staff and employees directly involved in the development of the games (such as managers, directors, employees, consultants and agents of Entain PLC or one of its direct or indirect subsidiaries (the "Group"), including, similarly, any provider or distributor of the Group) as well as their spouse or co-habitants, first degree ascendants and descendants (parents, children, brothers or sisters), in the games they manage or operate, regardless of whether the gambling by any of the above, is direct or indirect, through natural or legal third parties;
- Sportspersons, trainers or others directly participating in the sporting event or activity on which the bet is made;
- The management of the sports entities or organisers involved in the sports event or activity on which the bet is made;
- The judges or referees performing duties at the sports event or activity on which the bet is made, as well as those who resolve appeals against decisions of the former;
- Any other person to which any rule may apply.
Therefore, no unauthorised person may open an account on our website or directly or indirectly use our services for a purpose other than for the duties held as a Group employee, as the case may be.
The Company may suspend, amend, delete and/or add any products offered on our Platform, via a decision on the management and operation of their activities (for example, by deactivating old games and activating new games), with immediate overall effect. Generally, the Company may suspend, amend, delete and/or add any of the products offered on our Platform, for various reasons, such as misuse of bonuses, conduct contrary to good faith and the just and fair development of a particular game.
The Company may also suspend, amend, delete or add products or set individual limits as part of the Responsible Gambling Policy and integrity of the services. To obtain more information, please read our unfair advantage Policy accompanying these agreements and our anti-cheating Policy in Section 29.4. If we discover that you are colluding with other users in any way or undertaking another fraudulent activity, we will close your account permanently, and any balance will be confiscated or retained in accordance with Section 17 of these Terms and Conditions.
With the intention of ensuring fair play on our Platform, it shall be strictly forbidden to use any technique or mechanism to attempt to trick our systems and settings. If the game in your account indicates that you are using such techniques, we will block the account immediately and retain the funds therein in accordance with the applicable regulations. Using any software programme with artificial intelligence ( "AI software") in connection with the use of the services is forbidden. Should we believe you have used any AI software, we will take any action we believe to be necessary, including blocking access to the services immediately for the infringing user, closing the account of said user and retaining any balance accumulated therein.
Intentionally disconnecting from a game while you are playing on the Platform is forbidden. Should the Company have sufficient evidence to suspect you have breached this clause, the Company may cancel your access to the services and/or block your account immediately. If your account is terminated or blocked in such circumstances, the Company may recover the amount of any payment, bonus or winnings involved from your account. Besides cancelling your access to the services and/or blocking your account, the Company may prevent your access to all of its Platform or servers, as well as any other service it offers.
The publication of any prohibited third-party content (as defined below) is forbidden on our Platform. To obtain more information, please read our third-party content Policy accompanying these terms and Conditions.
Should we detect or suspect undue use of the services and the Platform, we may suspend your use of certain services, Platform or any game on our Platform.
Where the mechanisms and protocols laid down by the Company detect risk behaviour, considering the volume, frequency and variability of stakes or deposits or by any other quantitative or qualitative aspect, we will notify you of our opinion by email and take the appropriate corrective measures.
No correspondence or information published in the services is intended to provide legal or tax advice and we shall not be responsible for the trust you may place in said content.
For the purposes of any time reference connected with your use of the services, we will use the UTC time zone ("Coordinated Universal Time") unless otherwise specified.
Your use of the services shall only be of a personal nature. You are not authorised to make use of the services for commercial purposes.
The terms bwin, Entain and any other brand used by the Group are registered trademarks, service marks and/or names registered by the Group or one of its subsidiaries, partner companies or licensees. Similarly, all material used by the Group, including but not limited to software, images, drawings, graphics, animations, videos, music, audio and text (and the respective intellectual property rights) shall be the property of the Group, any of its subsidiaries or partner companies and/or its licensees, and shall be protected by copyright and/or other intellectual property rights. You may not obtain the property rights to that material or the registered trade and service marks, and you shall be forbidden to use them without the prior written consent of the Group.
You may not copy, amend, transfer, reproduce, market, distribute or make use of the materials on the Platform other than that expressly authorised by the Company.
To use the services, you will be asked to make cash deposits, and it may be necessary to transfer funds to you. To process such transactions, we may use third-party electronic payment processors and/or financial institutions ("ESP"). Where necessary, we shall have your irrevocable authorisation to give instructions to the ESPs to manage deposits and payment requests for your account, and we shall have your permission to give such instructions on your behalf in accordance with your requests, obtained through the relevant function on our Platform. You agree to be bound by the terms and conditions of each ESP in question. Where there is any dispute between these Terms and Conditions and the terms and conditions of the ESP, ours will prevail.
On occasion, we may offer bonus amounts or freebies which will be added to your account ("Bonuses" or Bonus). Said Bonuses may only be used for these services as specified when they are offered. Acceptance of any Bonus will be in compliance with the specific Terms of play which we will provide in connection with the offer of these Bonuses and, if there are none, in accordance with the general Terms of play for promotions and the restrictions for the Bonuses contained in the offer in question. The offers or Bonuses may only be used ONCE, unless otherwise specified. You shall have no right to request the payment of Bonuses or obtain cash amounts through them from your account without first meeting the applicable criteria including, but not limited to, everything connected with the authorisations or restrictions. The Company may cancel any promotion, bonus or special offer at any time, respecting in all circumstances the rights acquired by players.
Bonuses may only be used in selected games.
A user account consists of the "Available Balance" and the "Restricted Balance". The Restricted Balance is the sum of all bonus amounts that do not yet comply with the applicable betting requirements and any deposit or winnings associated with said bonus funds, depending on the type of Bonus. The Available Balance consists of those funds you have deposited and any winnings derived from said funds, as well as any other bonus fund complying with the requirements for the applicable bets. The Available Balance may be: (i) used in any other applicable game; or (ii) withdrawn once the prior identity verification process has been completed.
Bear in mind it is possible that your deposit may not arrive in your user account immediately and could take a few days to be processed by your payment processor and be reflected in your user account. Until then, said deposit will not be part of your Available Balance. Bonuses subject to the betting regulations will require you to make bets in a set amount to be able to withdraw the bonus funds and any winnings associated with those funds.
Where the Company has sufficient evidence to believe that a service user is making improper use or is attempting to make improper use of a Bonus or promotion, or may gain an advantage through the improper use or lack of good faith in a gambling policy adopted by the Company, the latter may, at its discretion, refuse, retain or remove any Bonus or promotion from said user, or cancel any other condition of use with regard to the same, either temporarily or permanently, and terminate the user's access to the services and/or block the account of said user or terminate the gambling contract.
You may request to void a Bonus in your account but be aware this cancellation may include any earnings obtained from said Bonus.
As indicated above, the Available Balance is the amount of real money in your user account (where applicable) after adding winnings derived from funds you have deposited, less losses, surcharges and commissions, payments you have requested or amounts claimed by us for any fraudulent act or due to rejection or cancellation of payments or other transactions by your bank (whether due to insufficient funds, returned payments or other reasons); any fee applicable to inactive accounts (see Section 11); or any amount that may be deductible for any other reason by virtue of these Terms and Conditions.
Acceptance of a request to reimburse the Available Balance will be subject to you having deposited real money in your account, the restrictions on deposit methods, restrictions on Bonuses and/or security checks (see Section 16) as well as any other term in these agreements. To obtain more information on the current deposit and reimbursement options, and surcharges, see Cash.
Prior to reimbursing the Available Balance, your identity must be properly verified in accordance with Section 4 of these Terms and Conditions. To do so, you must provide true, accurate information and details, such as your family name and given names; any identity document indicated in Section 4; nationality, address, e-mail address, as well as documentation that may be applicable and relevant to check said information provided by you.
The Company may terminate its operations and withhold any amount of your winnings to comply with the current law. You will be responsible for paying any tax connected with the winnings obtained. The balance of your account may not be transferred, substituted or redeemed for another prize. Any balance you request will be reimbursed using the same method of payment you used to make the deposit or by another means of payment to be agreed by both parties provided it can be tracked, is not anonymous and you are the owner.
Since we operate a Closed Loop System to process reimbursement requests in order to protect our customers and ourselves from card theft and fraud, sometimes reimbursements may be transferred to a variety of payment methods when the funds are returned to the payment methods used to make the deposit, as specified in the example below. We may process and make reimbursements using the payment methods you used to make your deposits, up to the total amount deposited, before other payment methods are deployed.
When You request a reimbursement, wherever possible, payment will be made automatically through the payment method(s) used previously, up to the amount of the said deposits. For example:
- You deposit 50 pesos using Skrill on Monday;
- You deposit 50 pesos using PayPal on Tuesday;
- You deposit 50 pesos using Skrill on Wednesday;
- You deposit 50 pesos using your Visa debit card on Thursday;
- You deposit 50 pesos using Neteller on Friday.
Between Monday and Friday, the Balance of the Deposits made by the player will be 250 pesos:
- 100 with Skrill;
- 50 with PayPal;
- 50 with your Visa debit card;
- 50 with Neteller.
On Saturday you request the reimbursement of 450 pesos.
The first 250 pesos of the reimbursement will be paid as follows:
- 100 pesos will be paid to the Skrill account(s);
- 50 pesos will be paid to your PayPal account;
- 50 pesos will be paid to your Visa debit card account;
- 50 pesos will be paid to your Neteller account;
The pending amount to be reimbursed in the amount of 200 pesos (that is, the amount exceeding the Balance of your Deposits) will be paid in accordance with the method(s) of payment you have selected.
All withdrawals shall be subject to our cash withdrawal procedures as follows: All withdrawal requests are assessed by our internal review team and must be approved by them to remit any amount. This internal review process may take up to 24 hours and may be subject to a security review as described in Section 16 of this agreement. After then, there may be an additional waiting time until the money is received in the corresponding bank account, depending on the payment method used and the processing time of the corresponding bank or third parties involved in the processing of payments.
Please bear in mind that the status of your reimbursement request may appear in your user account as "processing" or "being processed" even when the internal review process has been successfully completed. Said status may be updated and reflected in your user account as "processed" or "completed" once the corresponding financial institution has successfully delivered the requested reimbursement into the corresponding bank account.
Cash withdrawals requested within less than 8 (eight) hours may be combined and processed as if made in one single request. The above will be taken into account prior to processing the payment depending on the limit for the selected option.
The Company may process cash withdrawals with the same payment method or the same payment method(s) used to make the deposit up to the amount of the total deposit amount (provided they are traceable and are not anonymous pending the authorisation of other options). The method or methods of payment will be chosen at our sole discretion and may include, but not be limited to, credit/debit cards.
Each service user shall be solely responsible for paying any outstanding amounts to the Company. You agree that you will neither reverse or attempt to reverse any charge, nor will you reject or cancel any payment made, and will reimburse any charge or payment to the Company that may have been rejected or cancelled, or any other loss the Company may suffer as a consequence thereof. The Company may, at its sole discretion, stop offering services to—or hold payments from—users who use certain credit cards to make their payments, in accordance with the applicable regulations.
The Company may use third-party and/or financial institution electronic payment processors to process payments made by you or to you in connection with your use of the services. Provided there is no inconsistency with these Terms and Conditions, you agree to be governed by the terms and conditions of such third parties, electronic payment processors or financial institutions.
If we suspect a fraudulent payment, or if any fraudulent payment has been made, including the use of stolen credit cards or any other fraudulent activity (including the cancellation of the debit or any other type of rejected payment type), we will block the user account, return any payment and recover any amount won by said user. The Company will inform the relevant authority or entity (including credit reference agencies) of any fraudulent payment or other illegal activity. However, the Company will not be liable, under any circumstance, for any unauthorised use of the credit or debit cards, whether or not reported as stolen.
All deposits into your account must be made through a single form of payment such as, for example, a credit or debit card showing you as the account holder.
If you do not access your account using the username and password and (i) do not make a bet with your Available Balance through the services, (ii) do not enter a tournament with a participation fee that must be paid through the gambling services, (iii) do not play with raked hands through the gambling services or (iv) do not make a deposit, where appropriate, for a consecutive period of twenty-four (24) months, following that period (the "grace period"), your account (and any other account connected with an ESP) will become "inactive" and we may suspend your account.
If your account remains inactive, we may charge you an administration fee (the "inactive account charge"). We will deduct one hundred (100) pesos from your account the day after the end of the grace period and every thirty (30) days thereafter, in accordance with the charges applicable to inactive accounts, where the account balance is not negative. In any case, we will inform you with sufficient notice, prior to each charge, of the alternatives to avoid that charge. We will also remove unused entries to poker tournaments in your account, including, but not limited to those occasions on which the tournament for which the entry is used is no longer valid.
We will retain any amount in your account and close your account after a period of three (3) years (thirty-six (36) months) from your account being suspended to safeguard any remaining Available Deposit. You may contact us at any time to recover the money we have retained. You may also reactivate your account at any time within that three (3) year period (thirty-six (36) months) by performing any of the transactions provided for in subsection 11.1 above.
We will stop deducting the inactive account charge from your balance if your account is reactivated by participating in a tournament, making a bet or playing with real money, by playing a raked hand, making a deposit or closing your account in accordance with Section 11.1.
While you use the services, the Company may offer you a chat service through which you can communicate with the Company's Customer Service agents or with other service users. No abusive or offensive language will be tolerated in the chat, on the Platforms or with Group personnel. Likewise, false, malicious and/or harmful comments shall not be permitted in connection with Group operations on any media or fora. Furthermore, you may not make comments of an explicitly sexual or seriously offensive nature, including expressing intolerance, racism, hate or blasphemy, and you may not make inappropriate, defamatory, harassing, bullying or insulting remarks.
In the event of a breach of any of the above provisions, the Company may terminate the use of the chat or even terminate your account temporarily or permanently. In such cases, the Company will reimburse you the funds you may have in your account having deducted any amount you may owe to the Company at such time.
In accordance with our third-party content Policy, we may reject or delete any text, archive, image, photograph, video, sound or other material ("third-party content") published by you on the Platform and which, in our opinion, infringes these Terms and Conditions.
Any breach of this policy may result in the third-party content being erased, your use of the services being suspended and/or any other action we believe appropriate to ensure compliance.
Bear in mind that when you use the chat service with other service users, all personal information you may provide can be read, collated and/or used by other users of the same chat service. The Company will not be liable for the personally identifiable information you opt to share by using the chat service with other users.
The username and password you selected on registration will not be disclosed to third parties. You will bear the sole responsibility for the security of your username and password.
You agree to keep your username and password secret and will not allow anyone else to use them (including family members). We presume that any person entering a correct username and password is the rightful account holder, and all transactions performed by introducing the username and password will be considered valid. Under no circumstances will we be liable for any loss suffered as a result of unauthorised use or misuse of your access data.
You must inform us immediately if you suspect a third party is misusing your account and/or accessing your account with your username or password, so that we may investigate the matter, and you must collaborate with us as required during said investigation. We will not be held liable for losses you may suffer as a result of any unauthorised use or incorrect use of your access data.
We will not retain your username or password. If you lose or forget your username, password or any other account access data, please get in touch with us to reset them. If you enter your username, password or any other account access data incorrectly, forget or lose them for any reason not connected with any error on our part, the Company may not be held liable.
Similarly, you shall be responsible for any "hacking" of your account or the username and password combination, due to viruses or malware on the computer you use to access your account. You must notify the Company immediately of any possible hacking attempt or security breach brought about on your computer. The Company will not be liable for any losses you may suffer as a result of any unauthorised use or incorrect use of your computer.
We have a zero-tolerance policy concerning inappropriate play and fraudulent activities. If we discover you have cheated or have attempted to commit any fraud against us and/or the Group or any other user of any of the services (including, but not limited to tampering with the game or fraudulent payment, tampering with the multiple currency units system, or placing bets on all possible outcomes of a game or event), or if we suspect you have made a fraudulent payment, including the use of stolen credit cards, or any other fraudulent activity (including, but not limited to returned deposits or other reimbursements) or prohibited transactions (including, but not limited to money laundering), or if your deposits are not satisfied by your bank for any reason, we will suspend and/or close your account, terminate access to the services and recover unpaid debts using any legal means at our disposal, including but not limited to (i) charging the amount you owe us from your account, (ii) notifying debt recovery agencies or offices to recover the debt. This may have a detrimental impact on your credit rating and we would be obliged to share your personal data with the relevant authorities and report any criminal or suspicious activity. Therefore, you declare that the source of the funds you use to participate in the services on the Platform have not been illegally sourced, and under no circumstance will you use the services as a money transfer system. You must not use the services for any unlawful or fraudulent activity, or transaction (including money laundering) prohibited by the law of any jurisdiction as applicable in your case (in particular Mexican law).
The Company may void and retain any winnings obtained by a person or group of persons, as well as void and retain player points of a person or group of people if we have reason to believe that said person or group of people are acting or have acted to commit fraud or to in any way undermine the Group and/or us and/or the services and/or the Platform.
For the purposes of data protection, security and fraud prevention, we shall not authorise the use of any communication channel included in the services and/or the Platform (including, but not limited to the dealer table chat areas) to offer or promote offers, products or services (both its own and those of third parties). Publishing information or contacting our users to offer or promote offers, products or services either on your own behalf or that of third parties is completely forbidden
In connection with the sports betting services, where we suspect tampering with a game, odds or an event, we may: (i) suspend the offer of the corresponding event or series of events in any of our forecasts; and (ii) delay and/or retain the payment for an event or series of events in any of our forecasts until the sports federation has confirmed the integrity of said event or series of events.
Where the relevant sports supervisory authorities corroborate the existence of active tampering with an event or series of events, we may suspend bets made on said events, both by those having prior knowledge or information connected with the affected bets, and those individuals who, in our reasonable opinion, are connected, act as a team, or are involved in any way with the person or persons responsible for said tampering.
If you find any error in your account, with a calculation referring to a bet you have made or the conversion of currency units, you must inform us as soon as possible. Where said error or any system or game failure (diversion from normal gambling software functioning for any reason), outputs an error in the calculation of odds, charges, tariffs, commissions, bonuses, payments or any currency conversion as the case may be ("error"), we will attempt to return the groups affected by such error to the same status they had prior to the occurrence. We will declare null any bet causing such an error and will void your winnings connected with the relevant bets; if there is insufficient balance on your account, we will require you to pay the outstanding amount connected with said bets.
If, for any reason, it is established that you have used an error to obtain any type of unfair advantage, we may consider said activity liable to Section 17 (Termination and closure of account) of these Terms and Conditions.
To maintain a high level of system security and integrity, we may review our security at any time to validate your identity, your age and the registration details you have provided and to verify the use of the services, including, but not limited to, compliance with Group agreements and policies, and your financial transactions through the corresponding services for the purpose of discovering possible breaches of the agreements and any applicable law ("security review"). To do so, you shall authorise both us and our agents to undertake any investigation connected with the data you have provided and which involves the use and disclosure to third parties of those we consider necessary to validate the information you have provided or ought to provide in accordance with these Terms and Conditions, including, but not limited to validating your identity through the identity verification systems specified in Section 4 of this agreement, the credit report request and/or verifying the information on third party databases. Likewise, you agree to provide the information or documentation we request to facilitate the security reviews.
We may suspend your account as a precaution in the event of suspected fraud, collusion, use of your account by third parties or automated system use, robots, bots or any other AI software. Should we confirm our suspicion, we may terminate this agreement, retain the balance on your account and recover from said account the amount of any bonus, winnings and reimbursement.
We will do our best to give reasonable notice to users of the closure of their account in accordance with Section 18.3 below, except where this is impossible due to an express legal provision or legal order.
You shall retain the right to close your account, terminate your contractual relationship and withdraw the balance from your account, in which case you must forward the corresponding notification to the Company by e-mail or by contacting Customer Services, using for this the information contained in the "Contact" section. Where you decide to close your account, you will continue to be liable for all account activities until it is closed.
The principle of responsible gambling is very important to us. If you wish us to close your account for responsible gambling reasons, send us an e-mail to firstname.lastname@example.org and we will do our best to close your account as soon as possible.
With respect to Section 17, but not limited thereto, the Company may unilaterally terminate the contractual relationship with you without prejudice to the possibility of giving reasons for that decision, and will inform you of this with reasonable notice at the e-mail address you provided, and retain any bets made at that time.
Therefore, where it is we who terminate the contractual relationship, we will notify you thereof by e-mail and refund the Available Balance on your account as soon as reasonably possible, subject always to the deduction of any amount you owe us, unless the termination is in accordance with Section 17. If the termination were in accordance with Section 17, only the amount corresponding to the deposits remaining in your account will be reimbursed, whenever this is in accordance with the applicable regulations and the provisions of the competent authorities.
Consequently, where it has been established that you are making and/or intend to make prohibited use of the services and/or Platform and, generally, that you are performing and/or intend to perform any unlawful, suspicious, dishonest, or fraudulent activity, or which in any way breaches these Terms and Conditions, these will be grounds for the Company to restrict and/or unilaterally terminate the contractual relationship with you. By way of example, but non-exhaustively, the Company may make such decisions in the following cases:
- Placing bets by using automated systems, processes or tools that undermine the genuinely random nature of the corresponding bets and gambling services; the use of two or more gambling accounts; placing bets once the event in question has taken place or knowing the result to which the bet relates beforehand (late bets); repeatedly acting in bad faith and abusing the right to place bets; or, taking any action with the clear objective of substantially altering the odds of a bet.
- Intentionally disconnecting from the Platform while you are making use of the services or placing a bet.
During the user account closure notice period, we may impose restrictions or limits on the player account until the average amount of your bets or stakes and the number of these bets or stakes from the week prior to the notice of termination of the contractual relationship is reached.
The termination of these Terms and Conditions will not affect any pending bet provided said bet is valid and does not breach these Terms and Conditions. Once the contract is terminated and these Terms and Conditions are cancelled, you must stop using the Platform and the services, and also pay all amounts due and owing to the Company.
The following sections of these Terms and Conditions will remain valid after termination by either party: 14, 17, 18, 19, 21, 22, 23, 24 and 25, along with any other section as required for its interpretation.
YOU AGREE TO ONLY USE THE SERVICES IN ACCORDANCE WITH THE GENERAL PROVISIONS SET OUT IN THESE TERMS AND CONDITIONS. IF A BREACH OF THESE TERMS AND CONDITIONS ENTAILS A LOSS OR COST TO THE COMPANY (OR ANY MEMBER OF OUR GROUP), (INCLUDING THE CORRESPONDING LEGAL FEES) YOU WILL BE SOLELY LIABLE FOR COMPENSATING US.
You agree to hold the Company and Group, their executives, directors and employees harmless, and immediately defend and protect them, against any claim, obligation, damage, loss, costs and expenses, including legal fees and any other possible encumbrance that may arise from:
- any breach by you of these Terms and Conditions;
- any breach by you of any law or third-party rights;
- the use of the services or Platform by you or by any other person accessing the services or Platform by using your username, with or without your authorisation; or
- accepting any unlawful winnings or those arising from fraud or collusion.
besides any other possible remedy, if you breach any of these Terms and Conditions, or if the Company has sufficient evidence to suspect that you have breached these Terms and Conditions, your winnings may be voided, and the Company may void any balance in your account.
Breach of the Terms and Conditions may entail the closure of your account and/or legal action against you.
20.1 Break period
www.bwin.mx users may take a break from their gambling activity at any time. These breaks may be for one week, one day or any other period up to a maximum of forty-two (42) days. The temporary access blockage request will remain active for the break period selected by the player and will be irrevocable. The account will be automatically reactivated once the period has expired.
Opting out implies a joint undertaking by the user and the Company. We will make the necessary arrangements to prevent users reopening their account or opening new accounts. Notwithstanding, users must not attempt to reopen their account or attempt to open new accounts during the opt-out period.
The opt-out periods shall be for a minimum period of six (6) months. Opt-out has no maximum duration and may be indefinite.
Bear in mind that during the break or opt-out period, users may not place deposits or gamble. Likewise, they will not receive any personalised commercial communications.
Click here to initiate a break or opt-out period.
If you have occasionally chosen to use any of the opt-out tools in connection with any of the Platforms provided by any Group company, you acknowledge and accept that you do not have permission to open or use an account in another Group company ("additional Group account") during the opt-out period you have selected.
In the event of a breach of subsection 20.1 or 20.2, we and/or any Group company may (without being obliged) suspend any balance deposited (or that may be deposited) in any additional group account.
To dispel any doubt, in the event of a breach of subsection 20.1.or 20.2, neither we nor any Group company will be liable for reimbursing the amount you may have bet during the break or opt-out period you have selected.
YOUR ACCESS TO THE PLATFORM, DOWNLOADING ANY SOFTWARE CONNECTED WITH THE PLATFORM SERVICES AND THE USE OF THE SERVICES WILL BE AT YOUR JUDGEMENT, DISCRETION AND RISK. WE WILL NOT BE LIABLE FOR ERRORS IN YOUR IT PROGRAMMES AFFECTING THE SERVICES AVAILABLE ON OUR PLATFORM, THE FAULTS DESCRIBED IN SECTION 15, ERRORS OR VIRUSES CAUSING THE LOSS OF DATA OR ANY OTHER DAMAGE TO YOUR IT EQUIPMENT, MOBILE TELEPHONE OR SOFTWARE UNLESS SAID FAULTS OR ERRORS ARE DIRECTLY ATTRIBUTABLE TO THE COMPANY AND IRREFUTABLY VERIFIABLE. LIKEWISE, WE WILL NOT BE LIABLE FOR ANY ATTEMPTS BY YOU TO USE THE SERVICES VIA METHODS OR MEANS NOT INTENDED BY US. WE HAVE NO OBLIGATION TO PROVIDE REDUNDANT OR BACKUP NETWORKS AND/OR SYSTEMS, AND ANY ERROR MUST BE IMMEDIATELY NOTIFED THROUGH OUR CUSTOMER SERVICES.
WE WILL OFFER THE SERVICES WITH PROFESSIONALISM AND CARE, AS DESCRIBED IN THESE TERMS AND CONDITIONS. WE DO NOT MAKE PROMISES OR OFFER GUARANTEES IN CONNECTION WITH OUR SERVICES.
If you have any complaint or claim, or should any conflict arise in respect of any result connected with the services, your account or any other activity, you must send us your claims as soon as possible after the original transaction date to which your complaint refers. The claims must be sent by e-mail to: email@example.com. You may also send any notification or complaint in writing to: San Francisco 1005 Col. del Valle, C.P. 03100 Mexico City, CDMX, Mexico. Any notification we have for you will be sent within one (1) month from the date on which we receive your claim (unless otherwise specified), to the email address you provided to us when you opened your account. You shall be responsible for notifying us of any change to that address through the "Change e-mail" function in our software and for periodically reviewing your account e-mail to check if we have sent any messages.
Should you be unsatisfied with our response, you may get in touch with:
- the dispute resolution department (including eCOGRA Limited, second floor Berkeley Square House, Berkeley Square, London W1J 6BD, United Kingdom.
These agreements are governed by the laws of Mexico and shall be interpreted in accordance therewith. You irrevocably agree to submit to the exclusive jurisdiction of the Mexican courts to resolve any dispute or matter arising in connection with these Terms and Conditions or their enforceability, thereby expressly and irrevocably waiving any other legislation, forum or jurisdiction that could apply owing to your domicile, nationality or for any other reason present or future. If any part of these Terms and Conditions is declared illegal, invalid or unenforceable in any aspect, this will not affect the validity of the remaining agreements which shall continue to be valid and enforceable in accordance with its terms.
You may not assign or transfer your rights or obligations arising under these Terms and Conditions in any form.
Except insofar as these Terms and Conditions expressly state that third parties may ensure compliance with any term hereof, no person to whom these terms do not apply may, under any law or statute, rely on or ensure compliance with any provision contained in the Terms and Conditions, and this will not affect the rights or remedies provided for by any local law or statute applicable to those third parties.
To dispel any doubt, all Group members shall be considered third-party beneficiaries to these Terms and Conditions as so permitted by Law.
You understand and agree that you are obliged to comply with these Terms and Conditions. Should these be amended or corrected, you must expressly agree to them as provided for in Section 1 hereof. If you do not agree to one of the Terms and Conditions, you must stop using the Platform and services immediately. We may amend, rectify and update these Terms and Conditions at any time (including additional policies and rules), in which case we will notify you of the new terms by e-mail or text message for you to expressly accept them prior to their publication on the corresponding website on our Platform, or in any other place through which the services are accessed. If you encounter any unacceptable amendment, the only measure available to you will be to terminate your contractual relationship and close your account. You must review these Terms and Conditions and any amendment made to them each time you gamble. These Terms and Conditions and the documents mentioned herein constitute the entire and final agreement between you and the Company in this regard, and shall substitute any other prior agreement between the parties.
Each individual bet constitutes a separate and distinct contract made within the scope of the gambling contract, but separate from it. Consequently, the following terms will apply only to the use of the sports betting services. Bear in mind that where there is a conflict between Section 28 and the remaining sections of these terms and Conditions, Section 28 will prevail insofar as it applies to your use of the sports betting services.
28.2 Rules and procedures for the sports betting services
You must use the sports betting services in accordance with the rules of play stated in our sports betting services rules and on any other page specifically connected with a specific event, game or tournament ("rules"). We advise you to read these rules carefully.
28.3 Betting conditions
We may use symbols (such as 1, X and 2) and abbreviations to show betting results. We will maintain a help section at all times in the sports betting services which will allow you to familiarise yourself with the types of bets and terms used. We advise you to familiarise yourself with the detailed information for a bet before placing it. Any information shown above or below the events screens and odds shall form part of the betting rules for that event in particular and, in the event of a discrepancy, this will prevail over these terms. We advise you to read all the information carefully.
28.3.1 Betting limits
The Company may limit the maximum amount of each individual or multiple bet, either generally for a specific type of bet or individually for a player or group of players.
The use of cash to make deposits or bets shall be restricted by the Company. Where a bet is accepted in cash, in accordance with the prevention and detection of transactions made with illegally sourced funds, the maximum amount for making a cash bet will be 3,210 UMA ("Unit of Measure and Update”).
28.3.2. Limits on winnings
The maximum amount that may be won through the sports betting services in a seven (7) day period, depending on the selected currency, shall be five million (5,000,000) Mexican pesos. This maximum amount will apply regardless of the number of bets placed or pending, or the bet or pending amount, and acceptance of your bet by us shall not constitute an agreement to pay if your prize exceeds our winning limits (specified above). You will be responsible for being aware that no additional amount will be paid if the net prize exceeds the above-mentioned limit.
The maximum amount that may be won through the sports betting services in a single bet, depending on the selected currency, shall be two hundred thousand (200,000) Mexican pesos.
28.3.3 Calculation of Winnings
For bets with fixed odds, winnings shall be calculated by multiplying the amount of the bet by the fixed odds. In the case of live bets, you shall accept changes to the odds during the bet placing process. Changes to the odds shall mean changes brought about between adding your forecast to the betting slip and our acceptance of the bet. Where you make more than one bet (including a combination of individual or multiple bets), and if the total amount of the winnings exceeds the winnings limits set out in subsection 28.3.2 above, we shall be authorised to reduce the amount to the amount required to comply with the winnings limits.
28.3.4 Accuracy of bets and results
To ensure the greatest accuracy in all bets and results, we calculate the balance of your account by using up to four decimals. For technical reasons, the balance of your account can only show two decimals since sometimes, there may be discrepancies when the four decimal value is rounded to two decimals.
28.4 Acceptance and acknowledgement of terms
Bets must be placed through the sports betting services.
A bet is considered valid once it has been confirmed and accepted by our remote services. Acceptance is shown using the bet transaction code displayed on the screen. When a bet is placed and accepted, the corresponding amount is withdrawn from your account. Once accepted, a bet cannot be cancelled or changed.
When you place a bet, you confirm you are unaware of the result of the event on which the bet is based (the "event’). If during the bet acceptance period, information is discovered through which the result of an event could be determined, we may amend the time limit for accepting bets, or cancel any bet placed.
The Company may cancel any bet, including but not limited to any bet accepted accidentally or through a technical error when the balance of your account is insufficient to cover the amount of the bet placed before the start of the event. By virtue of the foregoing, if the balance on the account partially covers the amount of the bet, we may accept the bet for an amount equivalent to the account balance. Moreover, we may take all measures necessary to protect you from further losses should you lose one hundred thousand (100,000) Mexican pesos (or the equivalent in another monetary unit) or more during a period of four (4) weeks.
All bets must be placed and accepted prior to the start of the relevant event. Any bet placed or received after the start of the event will be void, even where the pre-match book is open, unless said function is available after the start of the event (such as with direct bets or a competition winner) and said function is explicitly referred to as open for bets after the start of the event.
If during a live bet, television coverage or the transmission of data with a delay are the cause of a bet being placed with incorrect odds immediately after the selected team or participant has obtained a significant advantage, we will void all of the bets placed afterwards and refund all monies bet to all players.
If an event is cancelled and considered null and void, the corresponding odds shall become one (1) with no decimal places. In the case of a single bet, the amount will be reimbursed. In the case of a multiple bet in which cancelled events are included with other valid events that have winning results, the bet shall be considered won, but the total odds will be adjusted accordingly.
Multiple bets shall not be accepted if the result of a prediction of one bet contributes to the outcome of another.
The Company may reject any bet, totally or partially, and all ambiguous bets will be void.
The Company may suspend, amend, delete and/or add any sports betting service with immediate effect without notice and will not be held liable for any such action, if the Company has reason to believe the user has breached any of these Terms and Conditions.
The following terms shall only apply to the use of gambling services. Bear in mind that where there is a dispute between this Section 29 and the remaining sections of these terms and Conditions, Section 29 will prevail insofar as the use of gambling services is concerned.
29.2 Matches with real money and virtual money
By registering for the gambling services, you may access (through software [as defined below in Section 29.5 hereof]), both "virtual money" games and tournaments "virtual money matches” or “free matches" respectively) as well as "real money" games and tournaments ("real money matches" or "play for real matches") respectively, through the gambling services. It shall not be necessary to make any purchase to take part with virtual money, unless in respect to any charge you may incur to access the gambling services and your Internet or telecoms provider's charges; you may take part with virtual money without betting any money. We may suspend, alter, terminate and/or add any gambling service with immediate effect without notice and we may not be held liable for such action.
29.3 Rules and procedures of the gambling services
You must use the gambling services in accordance with the agreed rules, which you will find in the gambling rules section, and the procedures connected with these services, which you will find in the gambling section at www.bwin.mx, including, but not limited to the promotions section, the tournaments section, the rules and instructions for game play section, the poker etiquette sections and any other page specifically connected with a specific event, game or tournament ("rules").
29.4 Anti-cheating policy
We are committed to preventing the use of dishonest practices in gambling services, including, but not limited to user collusion. We are also committed to detecting and preventing the use of software designed to allow the use of artificial intelligence on our Platform including, but not limited to programmes to create rival profiles, programmes for cheating or any other device or operation we may consider could allow you to obtain any unlawful advantage over other users who do not use said programmes or systems. You acknowledge and accept that we will take steps to detect and avoid the use of these programmes and AI software using various methods (including, but not limited to checking the list of programmes currently executed on the user's computer) and you agree not to make use of AI software and/or any other programme of this type. See our unlawful advantage Policy.
You may install and use the software available on the Platforms providing the gambling services (the "software") on a hard disk or other storage device, and make backup copies of the software, provided such use and copies are only for your personal use in the gambling services in accordance with these Terms and Conditions and furthermore, it will be installed and used on a computer or other device of which you are the main user. The structure, organisation and coding of the software are valuable trade secrets of the Group and/or its associated companies and/or licensees. You do not obtain any right to the software, except for its use in accordance with these agreements. Unless expressly permitted by law, you are prohibited—and accept to refrain from—modifying, adapting, translating, decompiling, decomposing, reverse engineering or making any other attempt to discover the source code of the software or any part thereof for the purposes of creating, publishing or distributing works derived from the software. You agree that the software shall not be sent, transferred or exported to another country or used to commit any act prohibited by any applicable law, restriction or regulation.
29.6 Shared platform for databases, games and tables
The Company may—but is not obliged to—activate and use a shared database, server and tables system or platform ("shared gambling platform or table"), which allows gambling service users to compete with users in the games, tables and tournaments, and which come from other websites and brands with the same shared gambling platform or table. If you use a shared gambling platform or table, you agree that we may allocate you to these tables or community games, and that in the event of any breach of a page or brand's terms and conditions in force on the shared gambling platform or table, we may block you, partially or fully, on any system so that you may not play on any page or brand with the shared gambling platform or table. Whilst not limiting our restrictions to hold various accounts (see Section 4), we may require you to have only one open account on the shared gambling platform or table if this is used.
29.7 Real and virtual money account balances
"Virtual money" balances have no value and are separate from "real money" balances. It is not possible to transfer them to a "real money" account, or to redeem them for any currency in circulation. We do not undertake to maintain an accurate register of the number of virtual money chips you own, and these may be lost at any time. Likewise, we may set an upper limit on chips for virtual money accounts.
29.8 Game dispute resolution
You fully agree that the random number generator software ("RNG") will be responsible for shuffling and dealing the cards and for determining randomly generated events required for the gambling services. Should there be any discrepancy between the result shown by the software (depending on the installation and operation in your hardware) and our server, the result shown on our server will prevail. Likewise, you understand and agree that (without prejudice to your other rights and remedies) our records will take priority at the time of determining the terms of your use of the gambling services, the activity arising therefrom and the circumstances in which said activity took place.
29.9 Monetary unit in tournaments and matches with real money
When a real money tournament or match only allows the use of a monetary unit different to that in your account, you may have the option (not always) to make a buy-in in the same amount as the monetary unit of the tournament or match in question. Said buy-ins (along with any winnings) will be subject to the types of exchange offered by us at that time. If you wish to obtain more information, check a currency converter and the frequently asked questions. In any case, bets will only be permitted in the monetary unit in your account.
The Company may at any time offer, withdraw, revoke and/or amend the terms of any membership of our VIP programme. To dispel any doubt, membership to our VIP programme shall be decided by the Company and we may amend your status as a member of the VIP programme at any time.
PRINT THESE TERMS AND CONDITIONS AND KEEP THEM FOR FUTURE REFERENCE. SIMILARLY, WE SUGGEST YOU PRINT AND KEEP ALL TRANSACTION RECEIPTS AND GAME RULES DEPENDING ON YOUR ACTIVITIES.
If you have any questions, do not hesitate to get in touch 24 hours a day with our customer services.